NORM Highlights

Ethel Owen, practice administrator in West Palm Beach, FL, and newly elected NORM president, has served on the board of the National Organization of Rheumatology Managers (NORM) since 2007. She spoke with Rheumatology Practice Management (RPM) at NORM’s 2015 Practice Managers Conference in Bellevue, WA, about some of the challenges facing healthcare professionals, the importance of leadership, and the power of NORM.
Numbers might not lie, but that does not mean they are here to reassure us either. In fact, when one is talking about the marketplace of healthcare, the numbers can be downright terrifying.
For most rheumatology managers, payer contracts represent the bottom line of their practices’ earnings; putting these contracts in order is thus a necessity for the financial health of the organization.
Congress is keeping things interesting for rheumatology practice managers. If it wasn’t challenging enough to run a medical practice before, now there’s a whole new set of acronyms to contend with—MACRA, MIPS, and APMs.
In honor of the 10th anniversary celebration of the National Organization of Rheumatology Managers (NORM), Judith Stovall, a rheumatology practice manager in Trumbull, CT, highlighted 10 different roles that a manager may assume in the course of a hectic day—with great humor and humility.
The National Organization of Rheumatology Managers (NORM) is celebrating its 10th anniversary this year. In 2005, the rheumatologists who had created the Coalition of State Rheumatology Organization held a meeting that included almost 50 physicians and practice managers.
We see the National Organiza­tion of Rheumatology Man­agers (NORM) Listserv light up daily with members’ practice management questions as well as their ideas and suggested best practices. From understanding the latest healthcare regulations to training new staff members, we know we are in this together. We all struggle to meet the day-to-day requirements of managing a busy rheumatology practice.
Rheumatology managers re­cently received expert tips and updates on Occupational Safety & Health Administration (OSHA) compliance standards, as well as how to prepare a medical practice for an OSHA inspection. Bill Fivek, President and CEO of Total Medical Compliance, discussed these government-mandated requirements at the National Organization of Rheumatology Managers (NORM) annual conference, held September 12-13, 2014, in Louisville, KY.
Rheumatology managers recently received practical advice on how to cultivate optimal interpersonal working conditions as well as maintain healthy and productive relationships while working in medical group practices.
Louisville, KY—Members of the Nat­ional Organization of Rheumatology Managers (NORM) met in Louisville, KY, September 12-13, 2014, for the group’s 2014 annual conference. Approximately 150 attendees gathered for the meeting, hailing from practices throughout the United States.
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