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NORM Highlights

Grand Rapids, MI—As healthcare becomes more personalized and patients take a more proactive role in their care, the importance of customer service has become paramount, explained Lynne Lancaster, Generational Expert and Co-Founder of Bridgeworks, Wayzata, MN, at the 14th annual National Organization of Rheumatology Managers Conference.
Grand Rapids, MI—There is a current shortage of full-time rheumatology providers in the United States, and it is only getting worse. In the next decade, adult patient demand for arthritis care is expected to increase 25% to 50% because of the aging population, and ultimately, the supply will be one-half of what is considered optimal.
Grand Rapids, MI—Just because an organization is used to doing things a certain way, it does not mean it is the best way, according to Frank D. Cohen, Director, Analytics and Business Intelligence, Doctors Management, Knoxville, TN, a healthcare consulting firm.
Grand Rapids, MI—Getting to the root of what patients really want begins with abandoning assumptions, according to Kari Kalgren, LBC, LSSGB, Director, K2 Health Training Solutions, Charlotte, NC.
Grand Rapids, MI—The events and circumstances that individuals experience during their formative years contribute to a unique generational “personality.” As the approach to healthcare continues to become more personalized, it is important for practice managers to recognize what sets one generation apart from the next, and the ways in which care should be tailored to these individual groups.
Grand Rapids, MI—Many individuals do not like to broach the topics of finances and healthcare, but financial toxicity caused by the high price of healthcare is nondiscriminatory, and therefore incredibly necessary to discuss with patients. Concerns about money affect the choices made by the insured and uninsured alike and, in turn, greatly influence their health outcomes.
Ethel Owen, practice administrator in West Palm Beach, FL, and newly elected NORM president, has served on the board of the National Organization of Rheumatology Managers (NORM) since 2007. She spoke with Rheumatology Practice Management (RPM) at NORM’s 2015 Practice Managers Conference in Bellevue, WA, about some of the challenges facing healthcare professionals, the importance of leadership, and the power of NORM.
Numbers might not lie, but that does not mean they are here to reassure us either. In fact, when one is talking about the marketplace of healthcare, the numbers can be downright terrifying.
For most rheumatology managers, payer contracts represent the bottom line of their practices’ earnings; putting these contracts in order is thus a necessity for the financial health of the organization.
Congress is keeping things interesting for rheumatology practice managers. If it wasn’t challenging enough to run a medical practice before, now there’s a whole new set of acronyms to contend with—MACRA, MIPS, and APMs.
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